1. Cancellation Window

We pride ourselves on fast processing. You may request to cancel your order within 12 hours of purchase.

2. How to Cancel

Please email info@interactivecattoy.com immediately with the subject line "CANCEL ORDER [Your Order #]".

3. Late Cancellations

If your order has already been processed or shipped by our fulfillment center, we cannot cancel the order. In this case, you will need to wait for the item to arrive and proceed with the Return Policy steps (if eligible).

Contact Details

Business Name: Interactive Cat Toy

Email: info@interactivecattoy.com

Phone: +1 437-717-9379

Mailing Address: Unit #44-2550 Birchmount Road Scarborough, Toronto, ON, M1T 2M5 Canada

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST) We aim to respond to all inquiries within 24 hours.